Administrative Support Officer - Foyle

Admin Support Officer, Derry, Immediate start, £13.45 per hour

Your new company
You will be joining a well-established charitable organisation dedicated to supporting individuals who have experienced difficult and often distressing life events. The organisation works in partnership with a range of agencies to deliver high-quality, person-centred services across Northern Ireland.
Your new role
As an Administration & Support Officer, you will play a key role in ensuring the smooth day-to-day running of the service. Acting as a first point of contact, you will handle enquiries with professionalism and empathy, often supporting individuals in sensitive or emotional situations.You will provide comprehensive administrative support to the wider team, including managing communications, maintaining accurate records on case management systems, and supporting service delivery through coordination of appointments, referrals, and documentation.The role also involves:

Managing reception and telephone enquiries in a busy environment

Supporting clients and stakeholders face-to-face and remotely

Coordinating diaries, bookings, and meeting arrangements

Maintaining office systems, supplies, and records

Assisting with service delivery, including risk assessments and referrals where required

Liaising with external agencies and partners

Ensuring all work is carried out in line with organisational policies, including confidentiality and safeguarding

This is a varied and rewarding role where you will need to work both independently and as part of a team.
What you'll need to succeed

A minimum of 5 GCSEs (or equivalent), including Maths and English, with at least 1 year's administrative experience
or 5 years' experience in an administrative role

Strong organisational skills with the ability to manage competing priorities

Excellent communication skills, both written and verbal

Experience handling confidential and sensitive information

Ability to respond calmly and effectively in emotionally demanding situations

High level of accuracy and attention to detail

Proficiency in Microsoft Office applications

Experience using data systems or case management software

Strong interpersonal skills and the ability to engage with a range of stakeholders

Desirable:

Experience supporting vulnerable individuals

Background in the voluntary or community sector

Understanding of the Northern Ireland justice system

What you'll get in return

£13.45 per hour

Temporary opportunity

35 hours per week

The opportunity to work in a purpose-driven organisation making a real difference

A supportive and collaborative team environment

Exposure to multi-agency working and partnership environments

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.