Job Description
Customer Service Receptionist
Permanent
Full-Time (Monday to Friday 8:00am to 6:00pm inc half hour unpaid lunch, every third Saturday 8:00am 12:00pm)
Salary - Competitive
Southampton
Must have experience in the automotive industry
We are assisting our client a family run business in recruiting a Customer Service Receptionist to join their friendly team in Southampton. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.
Duties:
- Greeting visitors in a friendly manner and directing them appropriately.
- Raising T cards for all bookings and creating jobs
- Obtaining order numbers to include authorisation of work and regular process updates
- Liaise with Workshop Control to notify of work arriving and waiting to be commenced
- Planning of scheduled servicing and Tacho/MOT bookings
- Completing Night Board and confirming customer attendance
- Processing and checking retail invoice costings
- Send jobs for final order approval and then onto accounts for payment
- Ensure all keys are correctly tagged with vehicle details
- Monitor, Log and control the use of Courtesy details
- Representing the business with professionalism.
Skill Requirements:
- Excellent telephone manner and computer skills.
- Pro-active approach.
- Taking pride in what you do.
- Willingness to learn.
Benefits:
- 20 days holiday plus bank holidays (pro-rata in the first year).
- Holidays increase with time served.
- Nest Pension Scheme.
- 6 month performance reviews.
- Uniform provided.
Note Slightly late finish last working day of the month to ensure all month end procedures are completed
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.