Job Description
At Mission Without Borders UK, we are committed to delivering exceptional supporter experiences. We re looking for a Supporter Services Administrator to play a key role in making every supporter feel valued, appreciated, and connected to our mission.
In this role, you ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel connected to our mission.
You ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.
You will also serve our London based team by equipping team members to work effectively and helping build a fun, collaborative and productive culture.
We are seeking someone who brings:
Hands-on experience processing offline and online donations across multiple channels
Strong knowledge of Gift Aid regulations and Direct Debit compliance
Exceptional attention to detail and problem-solving skills to keep things running smoothly
Great communication skills and the ability to work effectively with colleagues across the organisation
Experience using Salesforce or supporter databases to manage and track supporter interactions
Exceptional customer service skills and experience
You ll thrive in this role if you re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by a desire to make a difference.
Mission Without Borders (MWB) is an international Christian charity working in Eastern Europe. We operate in eighteen countries across the world with fundraising offices in twelve and field offices in Albania, Bosnia- Herzegovina, Bulgaria, Moldova, Romania, and the Ukraine. We seek to bring practical and spiritual support, enabling and encouraging people to lift themselves out of poverty, and always sharing the hope that is found in Jesus Christ.