Job Description
We are looking for an organized and proactive Helpdesk Coordinator to join our clients team.
In this role, you will be the main point of contact for a portfolio of customer accounts. Working alongside our Helpdesk Supervisor, you will handle daily administrative tasks, track inventory, and ensure our service contracts run smoothly.
Key Responsibilities
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Customer Support: Manage a dedicated portfolio of client accounts and deliver excellent customer service.
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Daily Operations: Complete daily tasks and administrative duties to meet team goals and KPIs.
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Inventory Tracking: Monitor stock and inventory levels according to contract requirements.
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Compliance & Quality: Follow standard processes to keep our operations organized, compliant, and efficient.
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Problem Solving: Assist with handling customer complaints and identifying ways to improve our processes.
What We Are Looking For
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Previous experience in a helpdesk, customer service, or admin role.
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Strong communication skills and a professional phone/email manner.
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Excellent time-management skills to handle a busy 08:30 to 17:00 shift.
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A reliable team player who enjoys problem-solving.