Job Description
Service Desk Co-ordinator
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments?
Our client is a global leader in climate control solutions is looking for a Hire Co-ordinator to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Hire Service Desk Co-ordinator, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:
- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service request
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads in the hire environment.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery
- Process invoices timely within agreed approval and target limits across departments
- Generate regular reports on completed invoiced work orders for management review
- Support service technicians and coordinate appropriate team cover during peak service periods
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement
- Share key customer insights to enhance service delivery and customer satisfaction
Who They’re Looking For:
- Proven experience in a customer care or service support role
- Excellent interpersonal skills with the ability to motivate and support technicians
- Effective written and verbal communication abilities
- Experience processing invoices and purchase orders
- Analytical thinking and problem-solving capabilities
- Proficiency in Microsoft Office
- Knowledge of manufacturing industry (advantageous)
Benefits:
- 25 days holiday plus bank holidays
- Option to purchase additional holiday
- Private Medical Insurance
- Death in service
- Enhanced pension
- Full induction and training
- Access to wellbeing platforms
- Fantastic career progression opportunities
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.