Job Description
Agentforce Business Analyst
Hybrid
Up to £660 p/d
Immediate Start Available
I’m supporting a major digital transformation programme looking for an Agentforce Business Analyst with strong Salesforce and AI-driven customer journey experience to support the optimisation of conversational platforms and customer engagement services.
What we’re looking for
The right Agentforce Business Analyst should have:
• Experience working with Salesforce (Service Cloud / Agentforce preferred)
• Strong business analysis skills including requirements gathering, process mapping and stakeholder engagement
• Experience analysing customer journeys, conversational data and operational performance
• Understanding of AI-driven solutions, digital engagement platforms or conversational tools
• Ability to communicate with both technical and non-technical stakeholders
What’s in it for you?
- Immediate start
- Hybrid working
- Up to £660 p/d
- Inside IR35
- Occasional Travel
To hear more about the Agentforce Business Analyst role contact Daire McIlhatton at [email protected]