Job Description
Area Coordinator Supervisor / Supervising Telecare Area Coordinator
Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre)
Salary: Starting from 28,800
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8:30am - 5:30pm
Working Pattern: Office-based with occasional flexibility to work from home
Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford.
This is a varied role suited to someone with excellent customer service, communication, administration, and organisational skills. Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide.
As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities.
The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently.
In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements.
Key Responsibilities
Supervise and support the Area Coordination team in their day-to-day duties
Efficiently plan and manage Engineers' schedules and workloads
Coordinate engineer tasks, appointments, and diary management
Provide administrative support internally and to clients
Maintain databases and records to a high standard of accuracy
Assist the Service Delivery Manager during busy periods and provide operational support where required
Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings
Liaise with clients regarding updates, appointments, and general queries
Support Engineers with operational and scheduling queries
Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries
Act as the first point of contact for complaints, resolving or escalating issues as appropriate
Complete Return to Work meetings when required
Produce monthly supervisory reports for the coordination team
Conduct regular recorded check-ins with new starters throughout their probation period
Chair or co-chair Coordination Team meetings
Coordinate van checks in liaison with the Stores team
Maintain effective communication with Stores and Technical Management teams
Provide cover as an Area Coordinator when necessary
Participate in ongoing training to ensure client service standards are consistently achieved
What you will bring:
Previous Supervisory team experience ideally in a scheduling role.
Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling.
Confident and polite telephone manner.
Assertive, able to work quickly and efficiently in a busy, fast paced environment.
Strong MS / computer skills
A positive can-do attitude and excellent team and work ethics.
Being an ambassador for the business , a professional approach is essential!
Benefits:
A business that provides a feel-good factor in all you do!
Company pension
Cycle to work scheme
Free on-site parking
Health & wellbeing programme
Sick pay
Store discount
EXEHP