Job Description
Job Title: Logistics Coordinator
Salary: 28,000 - 30,000
Location: Cambridge
Hours: 40 hours per week (9:00am-5:30pm)
My client is a fast-paced courier and logistics provider, specialising in domestic, international, and same-day delivery services. The company is focused on delivering reliable, time-sensitive solutions while maintaining high levels of customer service and operational efficiency.
The Role:
We are seeking a proactive and customer-focused individual to join a dynamic team, supporting domestic, international, and same-day delivery operations. This role involves coordinating shipments, handling customer enquiries, and ensuring smooth day-to-day logistics processes. You will play a key part in maintaining service excellence, resolving issues, and supporting both internal teams and external clients.
Key Responsibilities:
- Answer incoming calls and provide excellent customer service
- Process domestic and international shipments using carrier software, including weighing
- consignments, printing labels, and issuing tracking details
- Assist with quoting customer enquiries
- Manage and respond to enquiries via email, live chat, and telephone
- Take bookings and liaise with same-day controllers
- Allocate jobs to drivers and third-party suppliers
- Process jobs and proof of deliveries using internal systems
- Monitor UK overnight and international shipments, resolving any issues that arise
- Check carrier invoices, driver PODs, and complete general administrative duties
- Liaise with storage clients and provide support within the warehouse when required
- Utilise Microsoft Office for daily tasks
- Identify opportunities to upsell services to customers
Skills & Experience Required:
- Previous experience in a customer service or logistics environment is advantageous
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Good organisational and problem-solving abilities
- IT literate, including Microsoft Office
- Customer-focused with a proactive approach
- Ability to work effectively as part of a team
Package & Benefits:
- 28,000 - 30,000 with bonus opportunities
- 29 days holiday including bank holidays
- Company iPhone for business and personal use (within company policy)
- Pension scheme
- Full training provided
Streamline Search is a technical recruitment agency based in Chichester, West Sussex, operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy. In accordance with GDPR, by applying you consent to us processing your data and contacting you regarding this application.