Job Description
Customer Service Administrator
- 26,378
- 37 hours per week
- Permanent role
Our client, a blue chip company with a busy office and production division based in Basingstoke, is looking for a Customer Service Administrator to join their team.
This a permanent Customer Service Administrator role with great working hours:
Monday - Wednesday - (Apply online only)
Thursday (Apply online only)
Friday (Apply online only)
This role requires experience within a customer service / administration environment. You will also need good PC skills - word, excel and outlook.
Full training will be provided but experience in an office environment is essential.
Overview:
To provide an office based link between customer and Company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.
Responsibilities:
- Respond to customer queries
- Maintain traceability of Customer Communication through use of logs and administering the Customer Service email account
- To build good working relationships with your customer base in order to effectively and efficiently deal with their day-to-day needs
- To maintain their accounts and update when needed
- To complete all calls according to schedule
- Fostering good working relationships within your immediate team and across all Departments.
- Positively promote the company and use professional and polite language in all spoken and written communication. Attending all mandatory in-house training.
- Use of in-house IT systems relevant to your role (Full training given)
- To work closely with your Customer Service Executive to meet and exceed our Company's Customer Commitment
- To ensure Managers, Supervisor and colleagues are informed of all necessary information
- Complete all calls according to schedule
- Process all documentation correctly and maintain files and records according to procedures Expand business/obtain appointments from customer base
- Action messages received.
Do you have the experience and skills required for this role? If so, please apply today. Interviews take place week commencing 8 June.
Please email your CV or call Kate on (phone number removed) for more details.