Job Description
Customer Support Associate - Temporary contract
Hours: Monday to Friday, 35 hours per week
To start immediately
About UsOur client specialises in independent pension administration services, providing tailored and flexible solutions that help individuals manage their savings and retirement plans with confidence and control.
The RoleWe are seeking Customer Support Associates to join their pensions administration team on a 6-week temporary basis. The role supports the day-to-day administration of pension schemes, ensuring all member transactions are processed accurately, in line with regulatory requirements and agreed service levels. Delivering a high-quality, professional service to members and stakeholders is central to this position.
Key Responsibilities
- Process pension scheme transactions including contributions, transfers, retirements and benefit payments
- Maintain accurate member records and update internal systems
- Respond to member queries with clear, professional communication
- Ensure all work is completed in line with procedures, regulatory timescales and service levels
- Escalate issues, risks or complaints to the line manager promptly
- Work collaboratively with the team to meet overall service objectives
About You
- Previous experience in an administrative or customer service role
- Basic understanding of financial services or pensions desirable
- Strong attention to detail and ability to work to deadlines
- Good written and verbal communication skills
- Confident using Microsoft Office, including Excel and Outlook
If you are interested in this role and feel you have the skills and experience, then please apply online or contact Wendy at the Reed Milton Keynes office.